Preventing Delinquency/Resolving Delinquency/Preventing Default

MOHELA is dedicated to assisting borrowers with their student loan repayment journey. We aggressively attempt to speak with borrowers to review their repayment options i.e. IDR, Public Service Loan Forgiveness, Deferment, Other Repayment Plans, and Loan Consolidation.

Offering a General Forbearance should not be offered to the borrower unless all other options have been exhausted. General Forbearance typically results in capitalized interest (inflates balances) and increases future monthly payment amounts which could lead to or compound future financial difficulties.

We encourage school partners to work with each borrower to ensure that they are aware of all options available to them, before offering a General Forbearance. MOHELA is ready to assist the school and borrower as needed, including the following options:

1. Have the borrower call MOHELA at 888.866.4352 to discuss repayment options that best fit their circumstances.
   
   
2. Call MOHELA at 888.866.4352 with the borrower on the line, and the school can listen to our experienced student loan counselors navigate through the borrowers' repayment options which may include suspension of future payments.