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MOHELA Security Information

MOHELA takes security and privacy very seriously. We realize that your data is valuable and we take appropriate steps to protect that data. To protect our borrowers, we have invested in the latest technology; including Web Application and Next Generation Firewalls as well as an industry leading Security Information Event Management Dashboard. We promise to continue to invest in technology and staff to keep your information secure.

If you believe there is a security issue with MOHELA, please email security@mohela.com

  • Extended Validation Certification

    When you login to www.mohela.com make sure your address bar has green text which shows “Higher Education Loan Authority of the State of Missouri.” We invest in an extended validation certificate to ensure our customers know they are going to the secure MOHELA website.

    To learn more click here.

  • Multi-Factor Authentication

    You will notice that if you try to login to your account from a computer not previously authorized, you will be presented with a challenge question (e.g. “What is the name of your first pet?”). We do this to make your account more secure so if a person obtains your password they will also have to know the answer to your security question to get into your online account. This is a standard practice for financial websites.


    DNS is an essential tool for browsing the internet that is transparent to most people. However, under its normal implementation, DNS is not sufficiently secure. To mitigate this risk, MOHELA has deployed an enhanced version of DNS, known as DNSSEC, to protect our site from third party web spoofing and to give users assurance that they will always connect to the real www.mohela.com website.

    To learn more click here.

  • Monitoring

    MOHELA monitors systems internally and externally (when applicable) from an availability as well as a security perspective. We use multiple systems to ensure that systems are performing as expected and their integrity is maintained.

  • Audits / SSAE16

    During the course of a year, MOHELA goes through multiple private and government audits which include our physical presence and information systems. In 2012, we completed our SSAE-16 assessment which shows we have appropriate physical, logical and process controls in place which were audited by a third party.