MOHELA is dedicated to keeping borrowers informed about their account throughout the steps of their loan life cycle (in school, in grace and in repayment).
We provide regular correspondence regarding changes on their account and any actions they may need to take during each step.
Sample borrower communications in each step:
- In School:
- Welcome Letter
- Welcome Email
- Disbursement Notification Email
- Loan Summary Email
- In Grace:
- Grace Month 2 Email
- Grace Month 2 Email for Withdrawn Borrowers
- What to Do Postcard for borrowers without valid emails
- Repayment Obligation Letter
- Grace Month 5 Email – Making Payments
- In Repayment:
- May Web Features Email
- September Student Loan Benefits and Repayment Options Email
Comprehensive delinquency communications are also implemented including a variety of successful targeted campaigns based on
characteristics of the borrower to ensure high levels of delinquency resolution. We know that we can help borrowers find a
customized long-term solution for their needs if we can simply reach the borrower.