MOHELA looks forward to visiting with you at these conferences:

  • RMASFAA April 10 - April 12, 2024
  • VASFAA April 14 - April 17, 2024
  • EASFAA May 12 - May 15, 2024
  • FASFAA May 21 - May 24, 2024
  • NASFAA June 16 - June 19, 2024
  • Services for Schools & Borrowers

    MOHELA is committed to providing enhanced tools to help schools proactively manage their portfolios. Our dedicated staff offers first-class service. Whether you need help pulling reports online, have a borrower with a question regarding their MOHELA account, or want to learn more about how we help borrowers successfully repay their loans, our School Relations team will do their utmost to ensure your needs are satisfied.

    Learn more

  • New Servicing System

    MOHELA is in the process of migrating the Direct Loan portfolio to a new servicing system. Some borrower loan information may not be available online via the MOHELA school portal. If data is not found, you should visit NSLDS to access the borrower details.

  • Coronavirus Situation

    The health and well-being of our customers, staff, and our community are a top concern during the emerging Coronavirus (COVID-19) situation. MOHELA is committed to keeping our customers informed should any interruption in services occur. Customer service updates will be posted here.  

    If your student loan borrowers are having difficulty making payments due to the Coronavirus situation or for other reasons, please have them log in to their account to evaluate available repayment plans to lower their monthly payment or to postpone payments.

FAO Hotline


Toll Free: 888.866.4353


866.222.7060 for borrower forms & letters

Hours Central Time

8:00 a.m. – 5:00 p.m. CT Monday – Friday

Borrower Information


Toll Free: 888.866.4352

Hours Central Time

7:00 a.m. – 8:00 p.m. CT Monday
7:00 a.m. - 7:00 p.m. CT Tuesday - Wednesday
7:00 a.m. – 5:00 p.m. CT Thursday - Friday

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